The standard warranty service of OLYCOM network products

Dear customer,

    Firstly, we owe our thanks for your and your company’s support. To provide more satisfactory services to you and guarantee customers’ rights in a better way, we have the following warranty policies offering and you need to take a couple of minutes to read it carefully ：

    1、One year warranty

    a. Our company shall guarantee the replacement with defect for any quality problem within three months since the purchasing date;

    b. Our company shall provide free maintenance for any product quality problems within one year since the purchasing date;

    c. Our company would like to provide maintenance for any product quality problems exceed one year warranty but within three years, but we will charge material costs;

    d. Our company shall no longer offer maintenance for the products beyond the warranty and unrepairable due to serious damage, out of spare part or other uncontrollable factors.

    2、5x8 hours experts hot lines
   You are welcome to our experts hot line ：0086 755－26611509 or 0086 755－26611869 if have technique questions need to consult OLYCOM, but you should undertake the corresponding call charge. You will get the answers from our experienced engineers.

    3、Quick Response
   We will response clients’ device failure problems if products are in the warranty period within 3 hours and deal it in shortest. Given product can’t be repaired timely due to special reason; we would like to confer with clients on it and offer the solutions. NOTE: we will confer with clients on it actively if we are not able to repair them in terms of the mentioned guarantee because of the accidental factors.

    4、5×8 work principle
   Our after sale service workdays is from Monday to Friday and eight hours/day (holidays is an exception)

    5、 Service period exceeds the validity of warranty
   There is relative material fee we shall charge if any failure. We will deal it in shortest, given product can’t be repaired timely due to special reason; we would like to confer with clients on it and offer the solutions.

    6、Those which can’t be included in Olycom standard warranty services:
   * Damage or malfunction due to incorrect installation, preservation in term of manual.；

   * Damage or failure except for the installation, repair, rejigger or disassembly by Olycom authorized service offices, workers.

   * Damage or failure due to the force majeure including such as earthquake, fire ect.

   * Damage or failure caused because of accidental or man-made reason(including portage, squeeze, wound, bump, high temperaturet, incorrect voltage input,...etc.)

    7、 Precautions:
   a. Customer shall present the warranty card or effective purchase voucher when requesting this service, please keep them properly;

   b. The warranty card shall be invalid unless stamped by the dealer;

   c. The terms herein shall govern in case of any conflict with other after-sales service rules;

   d. Our company shall reserve the right to amend and interpret the rules.

Shenzhen Olycom Technology CO., LTD.
Address: Third Floor East, Yajie building, Meilin Road, Shangmeilin, 
                  Futian District, Shenzhen, China              Zip：518049
Technical support: 0086 755－26611509,83129772(Shenzhen)
Http：//www.olycom.com.cn/  , www.szolycom.com
E-mail：sales@olycom.com.cn